100% Australian-focused retail
ZillaZoo

Shipping Policy

Last updated: 11 September 2026

Where we ship

We ship within Australia only. We do not ship internationally.

Shipping costs

Shipping options and costs are calculated at checkout based on delivery address and order size or weight.

Processing

Orders are generally processed within 1–3 business days, Monday to Friday, excluding public holidays.

Delivery estimates

Delivery times are estimates only and may vary due to carrier delays, weather, peak periods or other circumstances outside our reasonable control.

Tracking

Tracking is provided where available after dispatch.

Lost or damaged parcels

If an item is lost or damaged in transit, contact us as soon as possible so we can assist under our Return and Refund Policy and your rights under the Australian Consumer Law.

Contact

hello@zillazoo.com.au