Return and Refund Policy
This policy sits alongside your rights under the Australian Consumer Law. Nothing here limits or replaces those rights.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order number, photos and a short description of the issue.
For a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may choose to repair the item within a reasonable time, after which other remedies may apply.
Reasonable return shipping costs are covered for a valid ACL claim. Original packaging is not required for an ACL claim.
Change of mind
We accept change-of-mind returns within 30 days of delivery if the item is unused, in original packaging and in resalable condition. Return shipping is your responsibility for change-of-mind returns.
Refund timing
Approved refunds are generally processed to the original payment method within 5–10 business days.