Privacy Policy
Zillazoo respects your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, make a payment, contact us, or interact with our services.
Zillazoo is operated by The Trustee for Iacobbe Trading Trust, ABN 73 878 128 535, Queensland, Australia.
Information We Collect
We may collect the following types of information:
- Personal information: such as your name, email address, phone number, shipping address and billing address when you place an order or contact us.
- Order and transaction information: including products purchased, order history, returns, refunds and payment confirmations.
- Usage data: information about how you use our website, such as pages visited, device or browser details, IP address and similar technical information where collected.
- Marketing preferences: including whether you have opted in or opted out of marketing emails and promotional communications.
How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Provide order updates and customer support.
- Arrange shipping, returns and refunds.
- Improve our website, services and product offerings.
- Prevent fraud, protect our website and comply with legal obligations.
- Send marketing emails, offers and updates where you have opted in or where otherwise permitted by law.
- Use trusted email and technology service providers to help deliver transactional and marketing communications on our behalf.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. Choosing not to receive marketing emails will not stop essential service messages such as order confirmations, shipping updates, returns or refund communications.
Sharing Your Information
We only share personal information where reasonably necessary to operate our business or provide our services. This may include:
- Courier and logistics providers to deliver your order.
- Payment processors, such as Stripe, to securely process transactions.
- Website hosting, email, analytics and technology providers.
- Professional advisers or government authorities where required by law.
We do not sell your personal information to third parties.
Payments
Payment card details are handled by our payment provider and are not intended to be stored directly by Zillazoo. We may receive payment confirmations and transaction information needed to process and fulfil your order.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support website functionality, security, analytics and, where enabled, marketing. You can manage cookies through your browser settings.
Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal, accounting and dispute-resolution requirements.
Your Rights
Subject to applicable Australian privacy laws, you may contact us to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Ask questions about how your personal information is handled.
- Opt out of marketing communications at any time.
Privacy Complaints
If you have a complaint about how we handle your personal information, please contact us first so we can investigate and respond. Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC).
Overseas Processing
Some payment, hosting, analytics, email or technology providers may process or store personal information outside Australia. Where Australian privacy law applies, we take reasonable steps required by law in relation to overseas disclosures.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, services or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
Email: hello@zillazoo.com.au